The Insurance Councils of Saskatchewan (ICS) receives many calls and inquiries on a daily basis. We are working to build this this FAQ section with answers to the most common questions.
If you are wondering about the status of your application you will need to log into your portal. It will show your application and the status of your application -Pending Recommender review, Pending ICS review, Pending payment or Pending resubmission. Applications are reviewed in date order that Council receives them. If your application needs amending, we will send it back for you to make the amendments. If your application sits inactive for 60 days the application will be cancelled. You will receive emails as well if your application gets returned to you, if you need to go back and pay, make changes to the application, and when it has been processed.
You can find information regarding the types of general licenses here: https://www.skcouncil.sk.ca/getting-licensed/general-insurance/
You can find information regarding types of life licences here: https://www.skcouncil.sk.ca/getting-licensed/life-insurance/
The fee schedule can be found here: https://www.skcouncil.sk.ca/getting-licensed/licensing-fees/
Filing a Complaint against an Insurance Company
If you have a complaint against an insurance company that does not have to do with the value of loss or damage to property, you can file a complaint with the Superintendent of Insurance.
Before filing a complaint, please attempt to resolve the matter with the insurance company or agent, agency or adjuster.
To register a complaint against an insurance company, please complete an Insurance Complaint Form and return it to the address provided on the form.
Complaints about a particular licensed agent, agency, or adjuster, should be directed to the Insurance Councils of Saskatchewan.
You should be aware that laws set out limitation periods for starting court action. You may wish to consult a lawyer regarding any limitation periods that may be applicable.
For complaint inquiries or more information, please contact:
The consumer complaint form can be found here: https://www.skcouncil.sk.ca/consumer-information/making-a-complaint/ and should be submitted to compliance@skcouncil.sk.ca.
Council cannot force an insurance agent to resolve your complaint or give you compensation. As such, you may wish to consult with your lawyer with respect to your complaint.
Ombudsman Saskatchewan has jurisdiction over the Saskatchewan Crop Insurance Corporation (SCIC). If you have a complaint or inquiry about an SCIC decision, contact them first to find out what appeal process is available. If there is no appeal process available to you, or if you appeal and disagree with their decision.
Website: https://ombudsman.sk.ca/
Ombudsman Saskatchewan does not have jurisdiction over private insurance companies, private life insurance, or health insurance, such as long-term disability benefits. If your complaint is of this nature, you may wish to contact one of the following organizations.
The Agent Code of Conducts can be found here: https://www.skcouncil.sk.ca/licensee-resources/code-of-conduct/
Any compensation paid to non-licensees in connection with the sale of an insurance policy may contravene the Act. Specifically, the Act refers to the ‘solicitation or negotiation’ of insurance as an activity which requires an insurance licence. Compensation is a broad term and includes payment of money, goods, or services. Licensees should not enter into any
arrangement where an unlicensed person is compensated for soliciting clients on their behalf. If a licensee pays any referral fees or finders’ fees to an unlicensed person, the client should be informed of the nature and amount of any such fee
Reference: General Insurance Council of Saskatchewan Agent Code of Conduct