Implementation of Multi-Factor Authentication (MFA) on all Licensing Portal accounts

Effective May 28, 2024, Multi-Factor Authentication (MFA) is required for all Licensing Portal accounts. This enhanced security measure involves a two-step verification process, also known as MFA. It adds an extra level of protection that safeguards your information by reducing the risk of unauthorized access to your account.

During the initial setup, you will choose how to receive the time-based MFA codes. You may choose to receive the code via email or to use an app on your smartphone that generates the code. We recommend the following authenticator apps if you do not already use one: 

Authenticator App App Store
Microsoft Authenticator app Google Play   Apple App Store
Google Authenticator Google Play   Apple App Store

If you choose to use an authenticator app, download one directly from an official app store and verify that it is from a trusted developer.

After setup, your email address will be your new username - for security, the MFA system requires a unique email address for each licensing portal account.

Please follow the steps below to activate MFA on your account:

  1. Begin by logging into the Licensing Portal with your current username and password.
  2. Set the email address and click "Migrate Account" (your email is now your username).
  3. Confirm your email address by clicking on or copying the link from the confirmation email into a browser.
  4. Set a new password for your account and click "Set Password".
  5. Log in with the email address and password you set.
  6. Click "Add authenticator" and choose either "Email" or "Authenticator app".
  7. Enter the verification code from the email or authenticator app and click "Verify".
  8. Save your recovery codes (each code can be used once to regain access to your account if you lose access to your email or authenticator app - save them in a secure place)

MFA is now setup on your account. Each time you log in with your email address and password, the system will prompt you to enter the time-based code from an email or your authenticator app.

Remember that your email address is now your username.